FAQS

Customer account

How do I create an account?

Click on the little man icon at the top right of the screen, next to the shopping cart icon. This will take you to the login/registration page. Simply click on "Create an account" and fill in the required information.

Do I have to create an account to place an order on the site ?

You are not required to create an account on the site to place an order, but we strongly recommend it. In fact, having an account will allow you to log in to track your orders, consult your order history and save your addresses to speed up your payments.

I forgot my password. What do I do now ?

If you have forgotten your password, simply click on "forgot password" on your account login page. You will then receive an email to reset your password.

How can I track my order without a customer account?

When you place your order, you provide us with your email address. This will enable us to send you shipping and tracking information by email.

Orders

How can I change or cancel my order?

You can change or cancel your order as long as it has not already been processed. To check this, you can track the status of your order in your customer account.

To modify or cancel your order, you must contact customer service directly via the form on the contact page or by e-mail at thankyoumargareth@gmail.com, putting "Modification/cancellation of order n° [insert your order number]" in the subject line.

How can I track my order?

You can track the status of your order directly in your customer account, or via the tracking link you'll receive by e-mail once your order has been shipped.

You can also access live tracking here.

What should I do if items are missing from my parcel ?

If your order arrives incomplete, please contact us via the form on the contact page or at thankyoumargareth@gmail.com

Payments

What payment methods are accepted ?

You can pay for your order :

- By credit card (Visa, Mastercard, American Express)
- Via Paypal
- Via Apple Pay and Shop Pay

When will I be charged for my order ?

Payment is automatically debited as soon as the order has been paid for and confirmed.

How do I use a promotional code ?

If you have a discount code, you can use it at the checkout stage of your order, in the "discount code" box.

Shipping and Click & Collect

Which countries can we ship to ?

We deliver to France and all European Union countries.

What delivery options are available ?

Delivery methods are as listed below.

For France :

- Colissimo home delivery, no signature required for orders under 250€

- Colissimo home delivery, no signature required and free of charge for orders over 250€.

For bulky items such as rugs, we only offer click & collect at our Villennes-sur-Seine boutique.

For the European Union :

- Colissimo international Europe - standard home delivery : 0kg to 0.5kg - 14.25 €

- Colissimo international Europe - standard home delivery : 0.5kg to 1kg - 17.60 €.

How long will delivery take ?

Once your order has been placed, it is prepared within 48 hours and then handed over to the Colissimo carrier for delivery within 2 to 3 working days in France, and within 3 to 5 working days in the EU.

Which carriers deliver parcels ?

Orders are dispatched using the Colissimo delivery service.

How does Click & Collect work ?

Click & Collect, also known as in-store pick-up, allows you to place an order and pay online, but pick up your items in-store. This service is free of charge. When you pay for your order, you can choose between home delivery or click & collect.

Your order will then be available for collection at the boutique within 24 hours.

Why are some items only available via click & collect ?

Some items are fragile, and after a few bad experiences Thank You Margareth has decided not to offer shipping on some of the items in the e-shop.

Other items are too heavy or bulky for Colissimo delivery.

If you're too far from the store and would like to have your order delivered, please contact us so that we can work together to find the most suitable transport solution for you.

Returns and refunds

How do I return a product ?

If you wish to make a return, you have 14 days from the date of your order to do so.

This means an average of 10 days from receipt of your order at home.

To do so, simply log in to your customer account and make a return request from your order.

If you don't have an account, you can also generate a return label from the returns portal here.

Products must be returned unworn, unwashed, undamaged and unworn with their original labels.

What are the return shipping costs ?

Returns are charged at the same rate as delivery, i.e. €8.80 for France, and up to €17.60 for the EU. They will be deducted from your refund when your return is processed.

Why are returns charged to the customer?

At Thank You Margareth we are committed to environmental and eco-responsible values. This includes the sale of eco-designed items, products available in limited quantities, but also a paid return to encourage an even more responsible and environmentally-friendly shopping approach.

Where can I drop off my parcel ?

Once your Colissimo label has been generated and printed, simply affix it to your return parcel and drop it off at a post office or in your letterbox by requesting collection.

When will I receive my refund ?

You will receive your refund once your return has been processed, on average within 10 to 15 days.

Can I make an exchange ?

Exchanges are possible directly in the store within a maximum of 14 days. For all online orders, if you wish to make an exchange, you can return your item for a refund before placing a new order.